Privacy Policy

Privacy Policy

Our Commitment to Privacy and Confidentiality

Action Battery Service Inc. is a Saskatchewan company committed to protecting the privacy of each individual who visits our web site.

We only collect personal information from you in order to serve you properly. We will not divulge information concerning your personal affairs unless authorized by you, required by law, or otherwise permitted or required by the Code of Professional Conduct.

We are responsible for the personal information we collect. Only those within our company who need to know about it to serve you properly have access to your personal information. We store and maintain any personal information in conformity with the requirements and principles of the Personal Information Protection and Electronic Documents Act.

Why Do We Collect Personal Information?

We provide industrial battery services and products to a wide range of customers. In doing so, we may collect personal information for the following limited purposes:

  • To complete a sale or transaction;
  • To respond to inquiries and to provide ongoing customer service;
  • To represent you in a warranty claim;
  • To maintain an ongoing relationship with you in the area of industrial battery operation and maintenance.

If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, we may pass on your name and address to a courier company to complete a delivery.

What Personal Information Do We Collect?

In the course of our business relationship we may collect the following personal information about our customers: name, phone number, payment card number, payment card expiry date, banking information, purchase history.

How Do We Collect Your Personal Information?

Wherever possible we collect your personal information directly from you, through specific written or oral consent, or as consent implied through your conduct with us. This is generally collected at the start of a service relationship directly with Action Battery Service or in the course of a sub-contracted relationship where we have been hired by another company to provide service to you on their behalf.

Use of Your Information

We may use personal information to provide technical advice and service, to administer your account, or to provide you with information and services related to industrial battery operation and maintenance. If you tell us that you no longer wish to receive information about any of our services, we will not send any further material. We do not disclose your personal information to any third party to enable them to market their products and services.

Disclosure of Your Personal Information

Under certain circumstances, we may be obliged, justified or permitted to disclose your personal information without your knowledge or consent. This could occur:

  • When we are required or authorized to do so by law;
  • Where we believe there is a risk of death or serious bodily harm to another individual or group;
  • Where it is necessary to establish or collect fees;
  • If we engage a third party to provide administrative services to us (for example, computer back-up services or archival file storage) and the third party is bound by our privacy policy.

How is Your Personal Information Secured?

We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:

  • Premises security, including locks and restricted access;
  • Restricted file access to personal information;
  • Internal password and security policies.

Requests For Access or Complaints

If you have any questions, or complaints or wish to access your personal information, please write to our Privacy Contact at:

Action Battery Service Inc.
2529 Munroe Avenue S
Saskatoon, SK S7J 1S8
(306) 260-0026 ext 5

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:

112 Kent Street,
Ottawa Ontario, K1A 1H3
Toll Free: 1-800-282-1376